Policies
Return & Refund Policy
Customer Satisfaction is Our Glow.
We make each candle with love — but if something’s not right, we’re here to fix it.
- If your candle arrives damaged or broken, please contact us within 48 hours with a photo.
- We’ll offer a replacement or store credit (no cash refunds).
- Due to the handmade nature of our products, we do not accept returns for used
candles.
For assistance, please WhatsApp or email us — we promise to make it right!
Privacy Policy
At The Mombatti, we value your trust. This Privacy Policy outlines how we collect, use, and
protect your personal information when you shop with us.
What We Collect:
- Name, contact info, and delivery address
- Email for order updates and promotions
- Payment details (handled securely via third-party gateways)
How We Use Your Info:
- To process and deliver your order
- To contact you with updates or support
- To improve our website and services
We never share or sell your data.
Your privacy and security are our priority.
If you have questions, please contact us at: info@themombatti.store
Terms & Conditions
By using our website and placing an order, you agree to the following terms:
Orders & Shipping:
- Orders are confirmed after payment.
- Delivery times may vary due to courier availability.
Returns & Replacements:
- Only accepted for damaged products (within 48 hours of delivery).
- Used candles or customized products are not eligible for return.
Payments:
- All payments are processed securely.
- Prices are listed in PKR and may be updated without prior notice.
Legal:
- We reserve the right to cancel any order due to unforeseen issues.
- All content and images on our site are the property of The Mombatti.
